Privacy Policy

1. Introduction and Scope

Zhejiang Qicheng Intelligent Technology Co., Ltd. (hereinafter "Qicheng Intelligent" or "we") understands the importance of personal information and business data to you and will make every effort to protect their security and reliability. We are committed to maintaining your trust and process your personal information in accordance with the principles of lawfulness, legitimacy, necessity and good faith.

This Policy applies to the official Qicheng Intelligent website, and to products and services we provide such as Qicheng MES, Chanxiantong and Xiaocheng AI, as well as all interactions between you and us while using those products and services. This Policy does not apply to products or services independently provided by third parties, which are governed by their own privacy policies.

This Policy and the Qicheng Intelligent User Agreement together constitute the agreement between you and us regarding the Service. Please read and comply with both. If this Policy conflicts with the User Agreement, this Policy prevails on matters of personal information processing, while the User Agreement and the main contract prevail on service usage rules.

Please read and fully understand this Policy before using our products and services. If you are an enterprise customer, we may process your business data on the basis of that customer's entrustment, and such processing is governed by the data processing agreement signed between us and that enterprise customer. Where this Policy conflicts with that agreement, that agreement prevails.

2. Definitions

Personal information:Any information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding anonymized information.
Sensitive personal information:Personal information that, once leaked or unlawfully used, is likely to harm a natural person's human dignity or endanger personal or property safety.
Business data:Data related to production and operations that an enterprise customer uploads, enters or generates while using the Service, such as work orders, work reports, quality inspection, materials, process parameters, equipment and energy consumption, orders, drawings and documents.
System data:Data generated by the system in processing raw user data that, after de-identification, anonymization, aggregation and statistical processing, cannot be restored or associated with a specific user, such as abstract feature vectors, process statistical probabilities, machining difficulty coefficients and other purely technical parameters and metadata.
Enterprise customer:A legal person or unincorporated organization that has signed a main contract with Qicheng Intelligent and uses the Service; personal information of its employees or authorized personnel may be processed when they use the Service.

3. Information We Collect

To provide products and services, improve your experience and safeguard system security, we may collect the following categories of information:

Information you provide voluntarily: When you register an account, book a demo, download materials or contact us, you may provide your name, company name, job title, mobile number, email address, region and a description of your needs.
Information generated during the service: When you use our products, the system may record account identifiers, login times, operation logs, device information, browser type and IP address for identity verification, security auditing and troubleshooting.
Business data: Business data on production, quality, equipment and energy consumption uploaded or generated while you use products such as MES is owned by you or your enterprise customer, and we provide storage, processing and technical support only as agreed.
Data related to AI features: When you use AI features such as Xiaocheng AI, the text, drawings, images, process documents and instructions you input, as well as the output generated by AI.
Information from third parties: With your authorization, we may obtain necessary contact information from partners for service coordination and after-sales support.

We do not proactively collect personal information unrelated to the services provided. Where an enterprise customer enters employee personal information into its account, that enterprise customer shall fulfill its obligations to notify and obtain consent in accordance with law.

4. How We Use Information

We use the information collected only to the extent necessary for the following purposes:

To provide, maintain and improve products and services, and to complete account registration, identity verification and permission management.
To respond to your inquiries, demo bookings, after-sales support, complaints and suggestions, and to report service progress and results back to you.
With your consent, to send you product updates, industry news and event information; you may unsubscribe at any time via the unsubscribe link in the email or by contacting us.
To conduct data analysis and statistics for capacity planning, performance optimization and product iteration, carried out in a de-identified manner.
To fulfill obligations under laws and regulations, respond to security incidents and prevent fraud, cyberattacks and other illegal or harmful acts.

5. Sharing, Transfer and Public Disclosure

We do not sell your personal information, nor do we sell your raw business data to third parties or use it for commercial promotion or user profiling. Except in the following circumstances, we do not share or disclose your personal information to third parties:

With your consent: After obtaining your explicit consent, we will share necessary information with third parties within the scope of your authorization.
Service providers: To provide cloud hosting, SMS notifications, model services, technical support and similar services, we may share necessary information with suppliers and require them by contract and other means to comply with data security and confidentiality obligations no less stringent than this Policy, and prohibit them from using your data for other purposes.
Enterprise customer: When you use products as an employee or authorized user of an enterprise customer, your account and operation information may be provided to that enterprise customer's administrator for internal management.
Statutory circumstances: We may disclose relevant information in accordance with law when required by mandatory provisions of laws and regulations or judicial or administrative authorities, or when necessary to protect the major lawful rights and interests of the public and users.
Merger and restructuring: In the event of a merger, division, acquisition or asset transfer, we will require the successor to continue to be bound by this Policy; otherwise we will obtain your consent again.

6. Cookies and Similar Technologies

To ensure the normal operation of the website, remember your preferences and improve your browsing experience, we store cookies or similar local storage technologies in your browser. Common uses include maintaining login status, recording language and display preferences, and compiling page visit statistics.

You can manage or clear cookies through your browser settings. Disabling some cookies may prevent certain website features from working properly. We do not use cookies for purposes other than those described in this Policy.

If we introduce third-party analytics or statistical tools, we will require the third parties to comply with applicable data protection requirements and supervise them to the extent necessary.

7. Data Security and Storage

We use industry-standard security measures to protect your personal information and business data, including but not limited to transport encryption (TLS/HTTPS), encrypted storage, identity authentication and access control, tiered permissions, least-privilege management, operation log auditing, data backup and security monitoring. We also carry out cybersecurity classified protection work in accordance with law and regularly conduct security assessments and employee confidentiality training.

In the event of a data security incident, we will immediately activate the emergency response plan in accordance with law, promptly notify affected users by email, SMS, in-site message or announcement, and report to the competent authorities.

Personal information collected and generated within the People's Republic of China is stored on domestic servers.In principle, we do not provide your personal information overseas. Where it is truly necessary, we will do so in accordance with the Data Security Law, the Personal Information Protection Law, the Provisions on Promoting and Regulating Cross-Border Data Flows and other regulations through lawful channels such as security assessment, standard contracts for cross-border transfer of personal information or certification. We will inform you of the overseas recipient, the purpose and method of processing and how to exercise your rights, and obtain your separate consent in accordance with law.

We retain your personal information only for the shortest period necessary to fulfill the purposes described in this Policy, unless otherwise required by laws or regulations or agreed between you and us. After the retention period expires, we will delete or anonymize the personal information.

8. AI Features and Data Authorization

This section applies when you use AI features such as Xiaocheng AI; it does not apply if you do not use AI features.

You shall ensure that you lawfully own or have obtained lawful authorization for the input content. You shall not input content that infringes third-party intellectual property, trade secrets or other lawful rights, state secrets or content that breaches confidentiality obligations, or personal information or trade secrets that you have no right to process or that exceed your authorization.
You understand and agree that output is automatically generated based on algorithms and may resemble public information, third-party works or content generated by other users. Such resemblance does not by itself mean that Qicheng Intelligent has leaked data, made targeted disclosures or infringed trade secrets.
You shall review, verify and judge the output yourself and bear the risks and liabilities arising from the output. Unless otherwise expressly provided by laws and regulations, Qicheng Intelligent does not warrant that the output is original, non-infringing, absolutely accurate or complete, fit for your specific needs, or directly usable for production or commercial purposes.
In accordance with relevant laws, regulations and regulatory requirements, we may add explicit or implicit labels (such as text prompts, watermarks, metadata marks and system tags) to certain content generated, synthesized or assisted by artificial intelligence. Users shall not delete, alter, hide or bypass such labels.
To continuously improve the software's intelligent service capability and quality, we may carry out model optimization, algorithm evaluation and product improvement based on data that has undergone de-identification, anonymization, aggregation and statistical processing. We undertake to follow these principles: anonymize data and remove identifiable markers such as company names, product names, customer information, equipment numbers and employee information; strictly separate system data used for intelligent service processing from your raw business data technically and logically; use "data encryption + anonymization" dual processing to safeguard data security; share data with affiliates and partners only when truly necessary and only with your separate authorization, and never sell your raw data to third parties.
You agree that Qicheng Intelligent may anonymize, aggregate and statistically process user data to generate system data, and based on system data independently carry out model optimization, algorithm training, service enhancement, product improvement, industry trend analysis, technical validation and commercial application within China without further consent or payment to you.We undertake that the above processing strictly complies with relevant laws and regulations and that system data contains no information that can identify you, determine your identity or reflect your specific business content. Except to perform services, troubleshoot, govern security, comply with legal requirements or as authorized by users, we will not proactively manually review, analyze or intervene in the data you upload.
Without your separate explicit authorization, we will not use your data directly for general-purpose model training for the public, nor will we proactively provide, disclose or specifically reproduce your particular technical solutions to other customers. We will adopt reasonable technical and managerial measures to logically isolate different users' data.
You may disable the "data used to improve experience" feature in the Service according to your needs; after disabling it, your data will no longer be used for subsequent model optimization. However, we will continue to use system data as necessary to maintain basic system operation, improve services and fulfill legal obligations.

9. Your Rights

To the extent permitted by laws and regulations, you have the following rights regarding your personal information:

Access and copy: You have the right to access and copy your personal information held by us.
Correction and supplementation: If you find that the personal information we process is inaccurate or incomplete, you have the right to request correction or supplementation.
Deletion: Under statutory circumstances, you have the right to request deletion of your personal information.
Withdrawal of consent: For processing activities based on consent, you have the right to withdraw consent at any time; withdrawal does not affect processing already carried out before withdrawal.
Account cancellation: You have the right to apply to cancel your account; after cancellation we will delete or anonymize the relevant personal information, unless otherwise provided by laws and regulations.
Explanation: You have the right to request an explanation of our personal information processing rules.

You may exercise the above rights through the methods described in Section 12 of this Policy. For security, we may first verify your identity and will process your request within the statutory period after receiving it.

10. Protection of Minors

Our products and services are intended for enterprises and adult users, not minors. We do not proactively collect minors' personal information.

If we find that we have collected a minor's personal information without verifiable prior consent from a guardian, we will delete it as soon as possible. If you believe we improperly hold a minor's information, please contact us through the methods described in Section 12 of this Policy.

11. Policy Updates

We may revise this Policy in response to changes in laws and regulations, business adjustments or technology upgrades. The revised Policy will be published on this page and the "Last updated" date at the top will be revised.

For material changes affecting your rights and obligations, we will notify you prominently via website announcement, in-site notice or email. If you continue to use our products and services, you accept the revised Policy.

12. Contact Us

If you have any questions, comments or complaints about this Policy, or wish to exercise your rights under this Policy, you may contact us as follows:

Dedicated personal information protection email: sales@zjsas.com
Customer service hotline: 0573-86578911 (9:00-18:00 on business days)
Address: No. 1668 Yedao Road, Haiyan Economic Development Zone, Zhejiang (Qicheng Technology Park)

We will reply within the statutory period after receiving your request and verifying your identity. If you are not satisfied with the reply, you may complain to the relevant supervisory authority or seek remedies in accordance with law.